24/7 Help Desk Ph 989-607-9106 - Office Ph 989-607-9104 - helpdesk@heiden.us - https://HeidenTechnology.com
CHAT WITH A TECHNICAN
Web Chat Instructions
Customers may utilize live chat to receive technical support by using the "Click to Chat" link above.
After clicking on the live chat link, you will be brought to a brief survey screen that will gather some basic required information...that will allow us to better assist you.
Once the survey is filled out...please click on the "Submit" button to begin live chat with one of our Help Desk agents.
See image to the left for an example of the survey screen...
Note: if a chat attempt is made outside our normal business hours (Monday - Friday | 7:00am - 5:30pm) a ticket will be auto-generated in our system based on the information provided and a Help Desk agent will reach out to you during the next business day.
CUSTOMER PORTAL
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Update a ticket
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Check ticket status
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View an invoice
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Submit a ticket
Customer Portal Instructions
First Time Users: To gain access to our Customer Portal...you will need to have a Microsoft email account or a Google email account.
If you already use Outlook.com or Microsoft 365 for email services, you already have a Microsoft email account.
If you already use Gmail.com or G-Suite for email services, you already have a Google email account.
If you do not currently have a Microsoft email account or a Google email account, you can obtain one FREE, by creating an email account via Outlook.com or Gmail.com
Once you have either a Microsoft email account or a Google email account, contact our help desk via Live Chat, email or phone to verify with one of our agents that we have the correct email address in our system for you. This step MUST occur for proper access to be enabled.
Returning Users: You may use the "Customer Portal Login" link at the top of this page to login to our Customer Portal.
The login page will ask you which account type you will be using to login with (Microsoft or Google).
Select the appropriate option and use your email address and email account password to login to our Customer Portal.
